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Work Experience

Nov 2024 - Present

Product Manager, Empathia AI 

  • Translated clinical domain knowledge to lead user-feedback interviews, synthesize insights, prioritize feedback, and write clear tickets for engineering—anchored in clinician and provider workflow needs.

  • Created SOPs and tutorials for Customer Success to shift onboarding from feature-based to use-case–based, improving adoption and support consistency for providers.

  • Biweekly backlog refinement & sprint planning with Product & Engineering leads

  • Led mobile onboarding reform, improving sign-up → activation rate from 39% to 62% on mobile platforms & reducing early drop off

  • Led re-engagement email campaign, improving email open rate from 49% to 55% and reducing Day-3 post–sign-up inactivity.

  • Drove a zero-to-one product launch for Dentists, including development of specialty specific templates and AI prompt optimization for automated form-filling; Business team is currently in collaboration with UBC for next steps.

  • Key achievement: Initial MVP, launch, feedback collection & iteration for platform integration with Accuro QHR

  • Regular use of AI tools (ChatGPT, custom GPTs, Claude, Gamma) for ideation, wireframing, competitive research, test data generation.

  • Tooling: Notion, Mixpanel, Figma, Canva, Slack, Google Workspace

December 2023 - Nov 2024

Startup Co-Founder & Product Manager at Tinny Minny

  • Identified a critical gap in childcare accessibility for parents; conceptualized and led the development of an innovative digital platform to streamline childcare search process.

  • Collaborated with technical co-founder to design and launch a user-friendly platform, managing data collection, feature prioritization, market analysis and project timelines.

  • Managed ideation, documentation and collaboration asynchronously using tools like JustinMind, Notion, Discord.

Feb 2023 – Nov 2023

Career Transition Education / Maternity Leave

See Section Credentials

Aug 2020 – Jan 2023

Community Occupational Therapist / Clinical Advisor with WorkSafeBC

  • Provided clinical opinions on complex medical situations to assist case managers in final decision making on claims.

  • Experienced clinical educator, mentor for therapists and team leader for case management.

2015 – 2019

Acute Rehabilitation Occupational Therapist at Alta Bates Hospital, Oakland, California

  • Experienced Occupational Therapist independently managing a caseload involving complex diagnoses like stroke, brain injury and spinal cord injury, in a fast paced, muti-disciplinary hospital.

  • Balanced challenging productivity requirements without compromising quality of care. 

  • Skilled in using EPIC EHR software with a keen awareness of friction points, redundancies and pain points for users.

  • Excellent communication skills, both written and verbal with clinical and non-clinical personnel.

  • Led an initiative to customize documentation for 3 different disciplines and reduce time spent on documentation.

  • Led an initiative to establish a student skills lab with pre & post completion satisfaction measurement, as part of onboarding practicum students.

2010-2015

Occupational Therapist at Natividad Sam Karas ARU, Salinas, California & T.N.M.C. Nair Hospital, Mumbai, India

  • State level gold medalist in all 4 years of OT school under the Maharashtra University of Health Sciences 

  • Transitioned from paper documentation while working in hospitals in Mumbai to electronic documentation in a hospital in the US, with less than 7 days of on-the-job training

Skills & Expertise

  • Experienced in clinical practices, policies and industry regulations in both inpatient & outpatient settings 

  • Extensively used 4 different EHRs including EPIC and MEDITECH

  • MS Office Suite, Google Workspaces, Figma, Asana

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